Welcome to Cassette!
Connections through music is our mission. We want to build services and technologies that allow you to strengthen friendships through music and remove the obstacles of modern music streaming.
To help that happen, we want to be extra clear about what it means to be part of the Cassette community. We want you to know what you can expect from us, what we expect from you, and how together we can make Cassette better for you and your friends.
To do that we created these Terms of Service (“Terms”) and our Privacy Policy (together the “User Agreement”). Throughout the User Agreement some words have specific meanings and they should be interpreted the same way wherever they are used. If anything is unclear, or you don’t understand what we’re saying – don’t hesitate to reach out. Our goal is to maximize transparency and understanding about how Cassette works.
If you think reading all of this is hard, imagine having to write it! But we wrote it for you because it’s important for you and us. So please read it.
If you don’t want to read or agree to the User Agreement then don’t use our Services but if you use our Services understand that you are agreeing to be bound by the User Agreement.
Our Services means all aspects of the Cassette mobile applications, our website and the software and systems powering the applications and our website.
ChatGPT is cool but our Services are not to be used by AI or bots. To use our Services you must be a REAL human (because feelings matter):
who is at least 12 years old. Depending on where you live, if you are under the age of consent in your country, a parent or guardian may also have to provide consent for you to use our Services; or
who has the legal authority to create an account on behalf of another person, company, organization, government or other legal entity, if you’re not creating an account for yourself.
All references to “you” and “your” in the User Agreement will mean both you, the end user and/or for accounts created on behalf of another person, company, organization, government or other legal entity, the person who has legal authority to create and/or operate the account.
Our Privacy Policy describes what information you share with us, when it is shared, and how we handle it when you use our Services. By using our Services you understand and consent that we must collect, use, store, process, share, and transfer this information to countries where we operate our Services and to partners who help us provide our Services.
Content means profile photos, playlists, emojis, comments, or messages, shared through our Services.
You are responsible for the Content you share through our Services including ensuring that you have the right to use the Content, and that it complies with laws, rules, regulations and the User Agreement.
We do not tolerate harassment, intimidation, defamation, threats, hateful content, child sexual exploitation, sexual abuse, promotion of suicide or self harm, intellectual property theft, or other illegal activities.
You own the Content you share through our Services and grant Cassette a license to use the Content under the following conditions:
Friends Only Content means Content you shared only with your friends on Cassette. On a voluntary basis, some people may choose to share their Friend Only Content with Cassette so that it can be used for communication, commercial and marketing purposes. For instance on billboards, other advertising, Apple’s App Store or Google’s Play Store. If you decide to do that you will need to give Cassette a license to use your Friends Only Content.
Globally Shared Content means Content you shared with everyone on Cassette. In exchange for using our Services, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute the content you share with a Globally Shared Content in any and all media or distribution methods. This license authorizes us to make your Globally Shared Content available to the rest of the world and to let others do the same. You agree that this license includes the right for Cassette to provide, promote, and improve our Services and to make Globally Shared Content available to other companies, organizations or individuals for the syndication, broadcast, distribution, promotion or publication on other media and services. Such additional uses by Cassette, or other companies, organizations or individuals, is made with no compensation paid to you with respect to the Globally Shared Content as the use of our Services by you is hereby agreed as being sufficient compensation.
We are not under an obligation to monitor the Content people share through our Services. Nevertheless, we want our Services to be a place where people can have fun and express their real selves while feeling safe. Content that violates another person’s rights, or does not comply with laws, rules, regulations or the User Agreement (“Violative Content”) is prohibited. If you see Violative Content, you can report it to us through the reporting feature in the applications or by visiting the reporting form on our website.
If you believe your Content has been copied in a way that infringes your intellectual property rights, you can report this directly in the application or by visiting our intellectual property reporting form on our website.
We may temporarily or permanently suspend your account and prevent your use of our Services if we have determined that you have shared Violative Content or used our Services in a way that violates another person’s rights, or does not comply with laws, rules, regulations or the User Agreement.
We operate a 3 strike policy in most instances. That means if you share violative Content, we will suspend your account for 30 days, during which you will not be able to share Content or see other Content on our Services. If this happens 3 times, you’re out of here! We will permanently suspend you from our Services and prevent you from creating a new Cassette account.
Note, certain Violative Content (e.g., Child Sexual Abuse Material (CSAM)) will result in your immediate and permanent suspension from our Services.
You may appeal a suspension by contacting us through our support email.
To protect you, other users and our Services, we may temporarily suspend your account in the event that we detect abnormal activity which could present technical or security risks to you, other users or our Services.
We get it, sometimes things just aren’t meant to be. You can delete your account at any time by going into the settings in your account and choosing the account deletion option.
Our Services are protected by copyright, trademark, trade secret and other laws around the world. As tempting as it may be, nothing in the User Agreement gives you a right to use the Cassette name or any of the Cassette trademarks, logos, domain names, other distinctive brand features, and other proprietary rights.
During the time you are using our Services, Cassette gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you as part of our Services. This license has the sole purpose of enabling you to use and enjoy our Services in a manner consistent with the User Agreement. This license comes to an end when you stop using our Services.
Cassette is free to use any feedback, comments or suggestions you may provide regarding our Services.
By using our Services you agree that Cassette, its affiliates, related companies, officers, directors, employees, agents representatives, partners and licensors, liability is limited to the maximum extent permissible in your country of residence.
Cassette may update the User Agreement at any time. If we make an update that impacts either parties rights or obligations, we will let you know approximately 30 days before the update goes into effect. If you keep using our services after the 30 days, you are agreeing to our updated User Agreement. If you do not want to agree, you must stop using our Services.
Hearing from you makes us and our Services better. Whether you have a question about any part of the User Agreement, a comment or feedback about our Services, we want to hear from you.
You can also submit questions through our help center here or contact us by email.